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Frequently Asked Questions


1. What type of counseling does Cathedral offer?

Cathedral Counseling Center provides psychotherapy in individual, couple or group counseling sessions. Psychotherapy is a treatment that can help a person find relief from emotional pain, understand factors that affect his or her mental health, and manage change in behaviors and thinking. 

Psychotherapy involves communication between a trained therapist and the client. Cathedral's diverse professional staff enables us to address a wide spectrum of mental health issues:

  • Addictions and substance abuse
  • Adolescent issues
  • Anxiety
  • Bipolar disorder
  • Depression
  • Eating disorders
  • Emotional impact of chronic illness
  • Grief and loss
  • HIV-related disorders
  • LGBT concerns
  • Life stress and adjustment
  • Marriage and family conflict resolution
  • Personality disorders
  • Post-traumatic stress disorder
  • Premarital counseling
  • Sexual and physical abuse
  • Schizophrenia
  • Spiritual concerns
  • Trauma

For more information, please visit How We Can Help You.


2. Does Cathedral offer counseling services for children?

Cathedral does not offer psychotherapy for children. If someone inquires about such services, we will recommend other agencies in the Chicago area that can help.


3. How do I schedule an appointment?

You can call Cathedral at 312-252-9500 x130 to request an appointment. If you call, you will be transferred to an intake counselor or to the counselor's voicemail. The intake counselor follows up with all voicemail requests within one business day.

After a brief phone interview with you, the intake counselor will determine if our services are appropriate for you. The counselor will match you with the first available therapist who can meet your needs.

If our services are not appropriate, the intake counselor will refer you to other area agencies that can provide assistance. 
Please arrive 15 minutes early for your first appointment to allow time to complete paperwork.

More about becoming a client at Cathedral Counseling Center.


4. Can I start seeing a therapist right away?

Your first meeting will be a phone interview with the intake counselor, who will assign you to a staff therapist. You may have to be on a waiting list if no appointments are available. The intake counselor can give you an estimate of the current wait time.

More about becoming a client at Cathedral Counseling Center.


5. How long is a therapy session?

Therapy sessions vary from 45 to 60 minutes.


6. How often will I see my therapist?

Most clients see their therapists once a week.


7. How long can I continue seeing my therapist?

Cathedral believes that the duration of therapy should depend on the needs of the client. Your therapist and you will work together to determine the course of your treatment.


8. What if I need prescription medication?

Cathedral employs consulting psychiatrists who assist with medication management. Your therapist and one of the psychiatrists will work together to ensure well-managed prescription care that is appropriate for your treatment plan.


9. How do you determine my fee?

After you inquire about services at Cathedral, you will have a phone interview with an intake counselor. He or she will ask you preliminary questions about your financial resources and give you an estimate of your fee.

In your first counseling session, your therapist will have a more detailed discussion with you about your finances and work with you to establish your fee. You will sign a fee agreement, which is kept on file with Cathedral's billing coordinator.

More about fees and insurance.


10. When are payments due?

Payment is due at the time of each appointment.

More about fees and insurance.


11. Does Cathedral accept insurance?

Cathedral does work with several insurance providers. If you have insurance, the receptionist will make a copy of your insurance card when you arrive for your first appointment. The office staff will submit bills to your insurance company. When Cathedral receives a statement of benefits from the insurance company, your therapist will discuss with you what effect the coverage may have on your fee.

More about fees and insurance.


12. Does Cathedral accept Medicare or Medicaid?

Cathedral does accept Medicare, the federal health insurance program for older adults and people with certain disabilities, including psychiatric disabilities. Cathedral does not work with Medicaid, the federal health insurance program for people with limited income and financial resources.

More about fees and insurance.


13. What happens if I miss an appointment?

If you need to miss an appointment, you must contact your therapist—not the receptionist —by phone or by e-mail 24 hours before your scheduled appointment. If you do not notify your therapist within 24 hours, you will be charged your standard fee.


14. Where is Cathedral located?

Cathedral's main office is located on the third floor of 50 East Washington in Chicago's Loop. The entrance to the building is on the north side of the street between Wabash and Michigan Avenues. Detailed directions to our downtown Chicago, Evanston and Hyde Park office locations.

Most therapists who work at Cathedral Counseling Center also have offices in private practices that are not affiliated with Cathedral. As a client of Cathedral, you may be able to see your therapist at his or her private office or at another satellite office if the arrangement provides more convenient travel or scheduling options.

For more information, please visit the Virtual Tour.

**Please be Advised:

There is a major construction project to add a new station at Washington and Wells.  Please allow more time for travel via car, train or bus.
Click here for more information about this construction project.


15. What are your hours?

Cathedral is open during the following hours:

Monday – Thursday, 7 a.m. – 9 p.m.
Friday, 7 a.m. - 5 p.m.
Saturday, 8 a.m. – 3 p.m.
Sunday, closed

For information about holiday hours, please visit the Client Page.


16. What does Cathedral's professional development program offer?

Cathedral's professional development program offers educational seminars and training for both experienced and developing professionals in the Chicago area. The program includes the following services:

  • An annual series of Workshops & Seminars offers education and training, typically built around a particular mental health theme.
  • Consultation services with seasoned Cathedral professionals enable mental health clinicians to develop their clinical competence through either Individual Supervision & Consultation or Consultation Groups.
  • Cathedral's Fellows Program provides supervision and training seminars to licensed mental health providers with at least two years of clinical experience who wish to develop their psychotherapy skills and cultivate lifetime professional learning patterns.

17. Is Cathedral Counseling Center a religious organization?

Cathedral Counseling Center is not a religious organization. The agency provides professional psychotherapy that reflects the best practices in evidence-based mental health care.

Cathedral was founded in 1974 by professionals and leaders at Chicago's St. James Episcopal Cathedral who believed the decision to seek mental health care should not be primarily a financial matter.

Cathedral moved its main office from St. James Episcopal Cathedral to the current location at 50 East Washington in 2007.

Cathedral is a member agency of Episcopal Charities and Community Services (ECCS), an umbrella agency that provides grants to a group of 15 independent social service agencies in the Chicago area. The director of ECCS is an ex-officio, or non-voting, member of our board of directors.

For more information, please visit Our Mission & History.


18. Can I talk to my therapist about my religious beliefs or spirituality?

Cathedral staff members understand that religious beliefs and personal spirituality may be important parts of a client's story. Our therapists are sensitive to all aspects of a client's life that may be relevant to understanding your concerns, resolving problems and meeting treatment goals.